Refunds and delivery
Last updated: 27 October 2026
Each Waraqa calendar is made for one person, so we handle refunds a little differently from ordinary products. Here is exactly what to expect.
Cancelling before printing
Until you confirm your calendar, you can cancel your order yourself in the editor ("Cancel my order"). We refund everything you paid except AED 20, which covers the letters already written and card fees. Your free preview stays saved.
After you confirm and before your calendar is sent to print, contact us at hello@example.com or on WhatsApp at +971500000000 as soon as possible; the same refund applies.
After printing
A personalised calendar cannot be returned or refunded for a change of mind once it has been printed.
If your calendar arrives damaged, is printed differently from what you confirmed, or has a printing fault, tell us within 7 days of delivery and send a photo. We will reprint it or refund you, whichever you prefer.
Spelling or wording in letters you confirmed is not a printing fault, so please read every page before confirming.
How refunds are paid
Refunds go back to the card you paid with, through Stripe. Your bank may take 5–10 working days to show the refund.
Delivery
We deliver within the UAE only, to the address you enter at checkout. We aim to deliver within [5–10] working days after payment and will message you when your calendar is on its way.
If a delivery fails because the address or phone number is wrong or nobody is available, we will contact you to arrange another attempt. Extra delivery costs may apply.